Shipping Policy

Dispatch Timeframes

All pieces are carefully prepared and dispatched within 2 to 5 working days of order confirmation. As each item is individually assembled and one of a kind, slight variations in dispatch timing may occur during particularly busy periods, though every effort is made to send orders as promptly as possible.

UK Shipping

All UK orders are shipped free of charge via a tracked and signed service with Royal Mail. Orders are sent using an express service.

International Shipping

All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means that any customs duties, import taxes, or applicable fees are covered by us and included in the price you pay at checkout. You will not be asked to pay any additional charges upon delivery.

Delivery Times

Estimated delivery times will vary depending on destination.

UK orders, sent via Royal Mail express services, typically arrive within 1 to 3 working days from dispatch.

International orders, sent via DHL Express, typically arrive within 2 to 5 working days from dispatch, depending on destination.

Please note that these timeframes are estimates only and are not guaranteed. Delays may occur due to factors outside of our control, including customs processing, local delivery networks, and seasonal demand.

Customs, Duties and Taxes

For international orders, any customs duties, import taxes, or additional fees are the responsibility of the customer. These charges are determined by the destination country and are not included in the purchase price or shipping cost.

Tracking and Delivery

All orders are sent with tracking and require a signature upon delivery. Once an order has been dispatched, tracking details will be provided so you can follow its progress.

Risk and Responsibility

Responsibility for your order passes to you upon confirmed delivery to the address provided. If you believe your parcel has been lost or damaged in transit, please contact us as soon as possible so that we can assist in resolving the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us immediately upon receipt with clear photographs of the item and packaging. Each case will be reviewed individually, and an appropriate resolution will be offered.